Stoke-on-Trent All Age Carers Service
The Stoke-on-Trent All Age Carers Service provides a single point of access for all Carers including both adult and young Carers. The service ensures that Carers of all ages have access to a wide range of support services, information, advice and guidance.
Our services provide holistic support enabling Carers to feel better supported reducing the impact of the caring role, they are able to make informed choices about their caring role and own health and wellbeing.
Who does the service support?
If you or someone you know provide care to a family member, friend or neighbour and are living in Stoke-on-Trent then you may be eligible to access our support services.
A Carer is someone who, without payment, cares for someone due to illness, disability, health conditions, age or substance misuse who could not manage alone.
The caring role can be diverse. Ranging from provision of continuous care to the person that they are caring for, through to shorter yet intensive caring on a sporadic basis.
This could included :
Personal Care – Support with dressing, washing and toileting
Emotional Care – Offering a listening ear, moral support or simply providing companionship for someone who is feeling lonely and isolated.
Physical/Practical Care – Support with manual handling, lifting, assisting and helping the cared for when moving around.
Domestic Care – Carrying out daily tasks such as cooking, housework and shopping.
Health Care and Wellbeing – Wellbeing of the cared for is paramount along with support in managing illness or condition or helping to administer medication.
Financial Management – Support with financial management and affairs
Liaison Support – Assisting with any communication between the cared for and professionals.
Carers can be any age or gender and can be found in all communities.
A Carers’ lifestyle can be restricted and Carers can become mentally and physically exhausted, because of their caring role.
Many people do not identify themselves as Carers and do not seek necessary help and support.
What does the service offer?
Support available includes:
· Carers assessment and reviews
· 1-2-1 or group based support
· Peer support
· Support to take a break
· Information, advice and guidance
· Support to access community, health and wellbeing services
· Access to activities, training, and much more
· An application to the Carers Wellbeing Fund
For Young Carers we can also:
· Help Carers and families think about what would make the difference
· Provide Peer Support with other Young Carers
· Help Young Carers have a voice
· Access support in school and college
· Undertake Statutory Young Carers Assessments
· Help Young Carers take a break from their caring role, including the Carers Wellbeing Fund
In order to access all of our services for free you will need to register with us. By providing us with your details you will receive information and support which is tailored to your individual needs.
Once you are registered with us we can arrange for a dedicated Carers Support Worker to contact you to arrange to meet with you, they will get to know you and they can arrange for a Universal Carers Assessment which will look at the different ways in which your caring role affects your life.
However, if you decline an assessment you will still be able to access our information, advice and guidance, as well as any other support and help from local organisations that may benefit you in your caring role.
In order to make our referral processes more effective and secure, we now also have an online referral process. This can be used to make a referral to us on behalf of a carer, or if you are carer and want to self-refer. All fields are mandatory, unless otherwise stated.
Please click below to start the referral.
Alternatively, if you are having difficulties with this form you can give us a call on 01782 793100 to speak to a member of our staff.
Security of the Site - Please note that when you submit information using this form, it is not being emailed. Information is collected in a secure database through the website and the website’s host server is protected by firewalls. The only way to get access to this information is through designated NSC Staff. All access is by personal log ins and passwords.
A Universal Assessment can take place over the phone, face to face at our offices, your own home or somewhere convenient to yourself. This assessment is your opportunity to speak openly and freely about how your caring role affects you, so that together we can create a support plan to help you to feel supported and in control of your caring role. This assessment usually takes 1 - 2 hours to complete.
Young Carers Assessments will be carried out by a Young Carers Caseworker from the Early Intervention Team. This can be done by emailing or calling 01782 ??????
The Young Carers Caseworker will then refer into the Stoke-on-Trent All Age Carer Support Service for additional support of the Young Carer.
Are you caring for someone
Then why not join us in your local community for a light hearted couple of hours with the opportunity to speak to staff about the difficulties you may have in your caring role. Please click here to find out more about these amazing groups.
We want Young Carers across Stoke-on-Trent to get involved in our events, activities and learning opportunities. We understand it’s important that Young Carers feel confident in their caring roles, have the opportunity to develop life skills and reach their full potential.
We support Young Carers to learn and socialise in a fun, safe and friendly environment with other Young Carers who understand their daily pressures.
Hanley Library regularly deliver a selection of books to our centre for Carers to borrow free of charge. Just pop in, choose a book and return it to the Centre when finished!