Covid -19 Update

North Staffs Carers have now started to carry out some face-to-face service delivery, this also means that our Carers Centre has had to shut its doors once again to visitors and groups following the latest government announcement regarding lockdown restrictions. This will be reviewed at the end of lockdown, depending on future government guidance. By taking these actions we fully believe this is in the best interests of our staff and volunteers as well as the Carers who we support, many of whom are caring for someone with serious health problems or disabilities.

Our staff are currently working remotely from home and we will continue to provide support to all Carers and Young Carers across North Staffordshire as best as we can through online and telephone support.

Our duty number is still active seven days a week during our office hours 9am - 5pm Monday to Friday and 9.00 am - 12 noon on Saturday and Sunday.


However, please be aware that calls will be redirected to a designated duty worker each day, this may mean that your call may not get through straight away as we are limited to one phone line. 


Should you need to get in touch with a specific department, please tell the duty worker, leave your name and number with them and they will pass the message on to the relevant team who will then call you back. Please be aware the number will appear withheld as it has been redirected.

Please don’t hesitate to contact us on 01782 793100 or via email

we are here to support you through these difficult times.


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