COVID-19 Update

It is with deep sadness that we have had to close the doors to our Carers Centre in line with Government guidance released on Monday 23rd March.


All Adult and Young Carers groups, 1-1 support visits at home and in schools have been suspended until further notice. 

We will continue to provide support to all Carers and Young Carers across North Staffordshire as best as we can through online and telephone support. Our Team are also contacting all our registered Carers and Young Carers families to review their current situation, address any concerns they may have and make sure that Carers and their families are connected to support services. These include services such as food deliveries, prescription collections and befriending.


Young and Adult Carers who currently access 1:1 support or counselling, your named key worker will be getting in touch with you regarding ongoing support. Befriending calls will also continue.

Our duty number will still be accessible however due to staff working from home, calls will be redirected to the designated duty worker for that day. This may mean that you call may not get through straight away as we are limited to one phone line at this time.

If you need to get in touch with a specific department, please tell the duty worker this and they will pass the message on to the relevant team who will then call you back. Please be aware the number will appear withheld as it has been redirected.

We are adding some useful information to our website with information in regard to what the government is asking from everyone, what services are still operating, information relating to finances, support groups and more. Please check these pages which we will try our best to update regularly.

For Young Carers, we are also adding specific pages for you with links to educational material whilst the schools are closed, fun things to do whilst at home, such as accessing live webcams from zoos across the country, keeping fit in your living room and any free training we find such as learning another language etc. We will also be putting together an activity pack that can be downloaded from our website. We will also try our best to keep this updated too.

You are not alone. We are here.


Take care in these uncertain times.

Ring us on 01782 793100 if you need us.